Refund Policy

Try before you pay

AdminHQ gives every account a 7-day free trial. The trial exists so you can test the whole product — employees, requirements, renewal dates, reminders and reporting — before any money changes hands. We ask you to use it, because we would rather you decide during the trial than pay for something that is not right for you.

Refund window

If you do go ahead and pay and something is not right, you can request a full refund within 14 days of your order date. After that 14-day window, payments for the current billing period are non-refundable — you can cancel at any time and you simply will not be billed again.

Renewal charges are also outside the refund window once the new period has started, so please cancel before your renewal date if you no longer want the service. We will always consider genuine cases of duplicate billing or a service fault on our side.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order details, or email us at support@adminhq.app and we will help arrange it. Refunds are returned to the original payment method and typically appear within 5–10 business days.

Free trial and cancellations

Every account starts with a 7-day free trial, so you can evaluate AdminHQ before paying anything. You can cancel your subscription at any time; your access continues until the end of the period you have already paid for and you will not be billed again.

More information

Paddle’s own refund policy and buyer terms also apply to your purchase. See our Terms and Conditions for the full agreement.